Returns & Refunds

At craghopperstrousers.com, we want you to be completely satisfied with your purchase. If for any reason your item does not meet your expectations, we offer a straightforward returns and refunds process.

Eligibility for Returns
Items must be returned within the specified return period, typically 28 days from the date of delivery. Products should be in their original condition, unworn, unwashed, and with all original tags and packaging intact. Items that have been altered or damaged by the customer may not be eligible for a refund.

How to Return an Item
To initiate a return, please use our online returns portal. Follow the instructions to generate a return label and pack your items securely. Ensure all original packaging and accessories are included in the return package.

Refund Process
Once your returned items are received and inspected, we will process your refund. Refunds are typically issued using the original payment method. Please note that depending on your bank or card provider, it may take a few business days for the refund to appear in your account.

Exchanges
If you wish to exchange an item for a different size, color, or product, please place a new order for the desired item and return the original item following the standard returns procedure. This ensures you receive the correct replacement quickly.

Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please follow the return instructions and clearly indicate the issue. We will ensure that you receive a replacement or a full refund without additional charges.

Non-Returnable Items
Certain items, such as personalized products, gift cards, or items marked as final sale, are not eligible for return or refund. Please check the product description carefully before purchasing.

Return Shipping Costs
Unless the item is faulty or incorrect, return shipping costs are generally the responsibility of the customer. We recommend using a tracked delivery method to ensure the safe return of your items.

Additional Information
Keep your return tracking number and proof of postage until your refund has been processed. This helps ensure that any issues during transit can be quickly resolved.

At craghopperstrousers.com, we are committed to making returns and refunds as simple and transparent as possible, ensuring a positive shopping experience for every customer.